Top 10 Best Free WordPress Live Chat Plugins
A live chat option is a convenient way for visitors to clear any doubts or gather any information about your product. It’s a tool to build trust with customers and other visitors, and up the trust quotient. It helps you become aware of the niggling concerns that customers have about your product or service, and address them quickly.
LiveChat is a very handy live chat solution – as the name implies – and it’s geared at providing everybody in the picture with something that’s really easy to use. This goes both for your website visitors/customers and you (your agents).
On the customer side, LiveChat greets people with a nice chat box at the bottom of the page. That box always remains in sight and can be accessed with just a single click. Then, after the conversation is done, your customers can leave feedback and grade their experience with your agent.
SendinBlue offers a powerful yet beginner friendly live chat software. Simply set up your chat box under your account and then add it to your website using a WordPress plugin.
Sendinblue allows you to easily convert your website visitors into customers by answering their last minute questions via live chat. The chat integrates with Sendinblue marketing automation which enables you to capture more leads.
It comes with built-in email marketing integration, retargeting for Facebook ads, segmentation, and complete marketing automation.
Olark is a fully-featured live chat solution. While it’s not an ideal example of WordPress live chat plugins per se, it can be easily integrated with your WordPress website through a handy widget.
Basically, you get a piece of code directly from Olark, which you can then embed wherever you wish. Simple stuff.
4. Zendesk Chat
Zendesk is the leading help desk support software provider. They recently acquired an existing company called Zopim to enter the live chat support market and rebranded it as Zendesk Chat.
If you are already using Zendesk, then the best advantage you get is that it already integrates with your existing support software. It also works smoothly with WordPress, Salesforce, and a number of other third-party services.
Zendesk Chat also offers real-time chats, advanced analytics, and AI-powered chat-bots to automate the process when no live agents are available. They have beautiful templates and customization options to create attention-seeking chat widgets.
5. Tidio Live Chat
Tidio Live Chat is one of the easiest live chat plugins to get up and running – simply activate the plugin, and you’re ready to go. The chat boxes come in three designs, which can be fully color customized to fit your branding.
Chats are handled from a Tidio Chat tab, which is accessed right from your WordPress dashboard. You can also manage chats by installing a dedicated desktop, iOS, or Android app.
If you’re unable to chat for any reason, offline messages are sent direct to your inbox. Similarly, if a visitor leaves the chat, you can continue the conversation via email.
If you are looking for a free live chat support software for WordPress, then you may want to checkout Chaport. They offer a free forever plan with unlimited chats, history, notifications, unlimited registered operators, and up to 5 operators online at the same time.
Their software covers all the basic requirements. They have live chat support apps for mobile devices, beautiful multilingual chat widgets, reporting and analytics, third-party integrations through Zapier.
Paid plans give you access to more features like typing insights, visitor notes, saved replies, file sending, auto-invitations, and more.
7. Formilla Live Chat
Formilla is an excellent freemium live chat solution. If your website has modest traffic figures, you can try Formilla for free – the free package allows one agent, one concurrent chat, and up to 30 total chats/month, all handled via Formilla’s bespoke interface.
For those looking for live chat plugins that can handle the volume, 30 chats/month won’t be enough for everyone, though, so most of you will need to upgrade. For one agent handling unlimited chats, you’ll have to fork out an affordable $11.99/month.
Intercom is a flexible tool that helps you capture leads, engage users, and boost conversions. It offers messaging services with live chat widgets that you can automate with your own flows, add chatbots, and engage customers.
It is not just a live chat support software. It can be used as an onboarding tool, support assistant, lead generation tool, marketing automation, and user-engagement software.
If you are just looking for a live chat software, then you may not be able to utilize Intercom’s full potential. On the other hand, if you want your live chat support software to do all these tasks, then you’ll love Intercom.
9. Pure Chat
Pure Chat is one of my favorite live chat plugins because of the beautiful chat boxes it builds. Any part of the chat box can be customized, with unlimited colors, eye-catching animations, and custom images available.
Beyond the eye candy, Pure Chat is also a very capable live chat tool. Functionality includes powerful analytics, multi-chat management, and proactive chat triggers.
Freshchat is another good live chat support service with awesome features that rival some of the more well-known companies on this list.
Designed to be a conversation and messenger app, it allows you to start real-time chats with customers using agents or AI-powered bots. It also offers customer timeline views, live profiles, in-app campaigns, and customizable bots for automated conversations.
You can connect chats to support tickets on Zendesk or on a slack channel. Your team can use smart plugs, canned responses, labels, private notes, and desktop notifications to be more productive.